Shipping and Returns
Shipping
Order Processing
In an effort to reach as many people as possible, we’re offering a limited number of FieldKit stations in a phased pre-sale, outlined here. Pre-sale 1 orders have been processed, but it may take 3-4 weeks to get every order out of the door and shipped to you. Please bear with us as we become logistics experts!
We are a small operation and are grateful for your patience as we work to fulfill your orders as quickly as we possibly can. Thank you!
Domestic Shipping Rates and Estimates
We offer domestic shipping at a variety of speeds via USPS and FedEx. Shipping charges for your order will be calculated and displayed at checkout. Tracking will be emailed at time of shipment for any service that offers it.
Approximate USPS Shipping Speeds*
| Service | Ship time |
| Priority Mail Express | Overnight Guarantee* |
| Priority Mail | 1-3 days |
| First Class Package Service | 1-3 days |
| USPS Retail Ground | 2-8 days |
*Exceptions apply. For details, visit USPS Mail Shipping Service
Approximate FedEx Shipping Speeds*
| Service | Ship time |
| FedEx Priority Overnight | Next-business-day delivery by 10:30 a.m. to U.S. businesses, noon to most residences |
| FedEx Standard Overnight | Next-business-day delivery by 4:30 p.m. to U.S. businesses and by 8 p.m. to residences |
| FedEx Ground | 1–5 business days in the contiguous 48 states; 3–7 to Alaska and Hawaii |
| FedEx Express Saver | 3 business days by 4:30 p.m. to U.S. businesses; by 8 p.m. to residences |
*For more information on FedEx’s services, visit FedEx Shipping Services
International Shipping
We’re a small team with a big mission. We truly believe that FieldKits are for everyone. While we’re currently only offering our pre-sale within the US, our goal is to eventually be able to ship FieldKits to you wherever you are in the world. We’ll be expanding our availability to other countries as soon as we can. If you’d like to ensure your country is next, reach out to let us know by filling in this International Shipping Request Form.
Covid-19
Covid-19 has had an impact on delivery times and reliability. Please check the website for the carrier you choose for expected delivery changes.
FieldKit Returns
We hope you love your FieldKit, but we understand that sometimes things don’t work out.
Our Policy
We build FieldKits to be used in the real world, and we know that they’ll end up getting wet and muddy and occasionally stepped on by an elephant.
We don’t want your projects to be limited by equipment worries, which is why we will repair or replace your FieldKit hardware in the event it becomes damaged or defective. This includes the boards, the FieldKit case, and anything else that we manufacture ourselves, within one year of purchase. This doesn’t cover loss, theft, intentional damage, or any cosmetic damage that does not affect product performance, but otherwise, you are covered.
To initiate a return, either create a help ticket using the blue widget at the bottom right, or email returns@54.188.213.116. Please include your name, order number and the reason for your return. Our team will get back to you as soon as possible.
Recycling
In an effort to reduce the amount of trash in our ecosystem, we offer a recycle credit for any FieldKit product that you return to us to safely dispose of. Return your old FieldKit to us, and receive 15% off your next purchase, no matter what condition it’s in. Visit fieldkit.org/recycle to get started.
Exceptions
We are unable to accept returns on batteries. Please safely dispose of old batteries in accordance with your local laws.
Probes are fragile and often have an expiration date, so we are not currently able to accept returns on most probes. We’ve prepared some documentation on how best to care for your probes and minimize risk to them:
We retain the right to adjust this policy at our discretion.